Intellectual Property
The Service and its original content, features and functionality are and will remain the exclusive property of Terminator Marketing Inc. DBA Col-lab-o-rate and its licensors.
Links To Other Web Sites
Our Service may contain links to third-party web sites or services that are not owned or controlled by Terminator Marketing Inc. DBA Col-lab-o-rate.
Termination
We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
Disclaimer
Your use of the Service is at your sole risk. The Service is provided on an “AS IS” and “AS AVAILABLE” basis. The Service is provided without warranties of any kind, whether express or implied, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, non-infringement or course of performance.
Governing Law
These Terms shall be governed and construed in accordance with the laws of United States without regard to its conflict of law provisions.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.
Contact Us
If you have any questions about these Terms, please contact us.
Terms And Conditions for Existing Customers
Onboarding Policy
Asset Submission: As part of the onboarding process, clients are required to provide all necessary assets and information essential for the commencement of our services. This may include but is not limited to images, website access, intake form, completion of onboarding call and any other relevant materials.
Timely Submission: We appreciate the importance of time in delivering high-quality services. Clients are kindly requested to submit all required assets in a timely manner, as outlined in the onboarding documentation provided. Delays in asset submission may result in postponed project timelines and affect the overall delivery schedule.
Effect on Service Delivery: Failure to provide the necessary assets within the stipulated time frame may lead to delays in the initiation or completion of the project. We prioritize efficiency and the timely execution of services, and the on-time provision of assets is crucial to achieving this goal.
Subscription Payments: It’s important to note that subscription payments will continue as usual, irrespective of delays caused by late asset submission. Regular subscription fees will be invoiced and processed according to the agreed-upon billing schedule, regardless of any ongoing delays in the project due to missing assets.
Client Responsibilities: Clients are responsible for ensuring that all provided assets adhere to the quality and format guidelines specified in the onboarding documentation. Incomplete or substandard assets may further contribute to delays in service delivery.
Communication: Open communication is key to a successful collaboration. If you encounter challenges in providing the necessary assets within the specified timeframe, we encourage you to promptly communicate with our designated contact person to discuss any potential adjustments to the project timeline.
Completion of Onboarding: The onboarding process will be considered complete only when all required assets, including the completion of the onboarding call, have been submitted and reviewed by our team. At this point, we will proceed with the agreed-upon services and project milestones.
Cancellation Policy
Cancellation Notice: We understand that circumstances may arise that require you to cancel our services. To ensure a smooth and efficient cancellation process, we kindly request a minimum of 30 days’ notice prior to your desired cancellation date.
Reason for 30-Day Notice: At Collaborate, we operate on a batching system, planning and preparing content well in advance. The 30-day notice allows us to manage our resources effectively and minimize any disruptions to our services.
How to Cancel: To initiate the cancellation process, please email support at support@collaboratepros.com or fill out this form. Be sure to include your account details and the desired cancellation date.
Refund Policy
No Refund Policy: Please be advised that all Collaborate purchases are non-refundable. We do not offer refunds or exchanges for any reason.
Understanding Our Policy: Our policy of not offering refunds is established based on the inherent nature of our business and the significant resources dedicated to delivering our service. The content and optimization provided to you is intended for your long-term benefit, and once placed on the site, it will not be removed or revoked. We strongly recommend that you carefully examine all information pertaining to our services before making any purchase decisions.
Failed Payments Policy
Payment Terms: Payment for our services is due in accordance with the terms outlined in the issued invoice. We offer a grace period of 15 days from the invoice date for payment to be received.
Failed Payments: In the event that a payment is not received within the specified 15-day period, we consider it a failed payment. Our system will automatically send reminders to the email address on file to notify you of the outstanding balance.
Work Cessation
If payment is not received within 15 days past the invoice date, we reserve the right to cease any ongoing work or services until the outstanding balance is settled. This includes, but is not limited to, pausing the delivery of services, and suspending any ongoing projects.
Reactivation of Service
Once the outstanding balance is settled, we will promptly resume the provision of services or work on your project. Please note that any delays in payment may impact project timelines and delivery schedules.
Notification of Work Cessation
You will be notified in writing via email of the intention to cease work due to a failed payment. It is essential to keep your contact information up-to-date to ensure you receive these notifications promptly.
Payment Resumption
Work will resume once the payment is successfully processed and the outstanding balance is cleared. Please reach out to our billing department at support@collaboratepros.com or by filling out this form to facilitate the payment process and discuss any concerns.
Scope of Services Policy
Thank you for choosing Collaborate for your website optimization needs. To ensure clarity and transparency in our service offerings, please familiarize yourself with our Scope of Services policy outlined below.
Defined Services: The services provided by Collaborate are strictly defined by the product/service purchased at the time of sign-up. Each plan or package comes with specific features and deliverables, clearly outlined in our Products and Services pages.
Product/Service Selection: Clients are encouraged to review the details of the selected plan or package to understand the included services. Our Products and Services page provides a comprehensive overview of what is offered based on your chosen plan.
Additional Service Requests: Requests for additional services beyond the scope of the purchased plan will be carefully reviewed. However, please note that any requests for services not explicitly offered in your selected plan will be rejected.
Review Our Offerings: To understand the services included in your plan and to explore any potential add-ons or upgrades, we invite you to visit our Products and Services page on our website. This page provides detailed information about the features and benefits associated with each plan.
Communication of Limitations: Our team is committed to delivering the highest level of service within the defined scope. If you have questions about the services included in your plan or if you are unsure about any limitations, we encourage you to contact our customer support team for clarification before making any additional service requests.
Communication Policy
Open Communication: We encourage clients to reach out to us with any questions, concerns, or feedback. Our communication channels, including email, phone, and any designated client portals, are open for inquiries related to our products and services.
Guidelines for Effective Communication: While we welcome communication, we kindly request that clients adhere to the following guidelines for effective and respectful interaction:
- Professional Tone: Maintain a professional and courteous tone in all communications. This fosters a positive working relationship.
- Respectful Language: Avoid the use of offensive or disrespectful language. We strive to maintain a respectful and inclusive environment.
- Clear and Concise Communication: Clearly articulate your questions or concerns to facilitate efficient responses.
- Designated Communication Channels: Use the appropriate communication channels designated for client interaction. This helps streamline the communication process.
Prohibited Actions: To maintain a productive and respectful communication environment, the following actions are strictly prohibited:
- Abusive Language: The use of abusive, threatening, or inappropriate language will not be tolerated.
- Harassment: Any form of harassment directed towards our team members will result in immediate action.
- Spamming: Unsolicited or excessive communications, including spamming, are not allowed.
- Misuse of Channels: Do not use communication channels for purposes other than those intended for client interaction.
Consequences of Violations: In the event of a violation of the above guidelines, Collaborate reserves the right to take appropriate action, including but not limited to:
- Account Termination: We may terminate the client’s account without notice if there is a persistent violation of the Communication Policy.
- Termination of Ongoing Work: Ongoing projects or services may be terminated if the client’s communication behavior is in violation of this policy.
- No Refunds: Termination resulting from violations of this policy will not be eligible for refunds.
- Lack of Response: When the proper communication channels are misused, there may be delays in response or a complete lack thereof.
Response Time: We are committed to responding to client inquiries in a timely manner. Our response time may vary based on the nature of the inquiry, but we strive to address all communications promptly.
Reporting Violations: If you encounter any violations of this Communication Policy or experience inappropriate behavior, please report it to our customer support team at support@collaboratepros.com.
Commitment Policy
Standard and Premium Products: 90-Day Commitment: For our Standard and Premium products, we appreciate your commitment to a minimum subscription period of 90 days. This commitment ensures a stable and mutually beneficial partnership. During this time, we strive to deliver the best possible service and support. After the initial 90-day period, your subscription will automatically renew on a month-to-month basis unless canceled.
MaxAI: 12-Month Commitment: Our MaxAI product requires a 12-month commitment to maximize the benefits it offers. This commitment period aligns with the comprehensive nature of the MaxAI service, designed for clients seeking a longer-term and deeply integrated solution. The 12-month commitment ensures a dedicated focus on your specific needs and the success of the MaxAI implementation.
Cancellation Policy: If you decide to cancel your subscription before the end of the commitment period:
For Standard and Premium Products: Cancellation is permitted after the initial 90-day commitment with no additional fees. You can cancel at any time after the initial commitment period.
For MaxAI: Cancellation before the 12-month commitment period may incur early termination fees. Please refer to the MaxAI Terms of Service for details.
Renewal and Continuation: After the initial commitment period, all subscriptions will automatically renew on a month-to-month basis unless canceled. You will continue to enjoy our services seamlessly, and we remain committed to delivering value throughout your subscription.
Credit Card Dispute Policy
At Collaborate Pros / Collaborate Max, we strive to provide our clients with exceptional digital marketing services and maintain transparent communication throughout our partnerships. In the event that a client chooses to dispute charges made for services rendered, we want to clarify our policy regarding credit card disputes.
